SAP solution: artificial intelligence

Ensuring an optimal customer experience involves all processes in retail companies. It has thus become the driving force behind digital transformation in retail. Which technical and strategic trends play a role?

The majority of corporate decision-makers believe AI can support cyber security - and they're right on the money.

Relying on blockchain for certain specific business processes makes sense. SAP supports companies from various industries with blockchain services. Hana and Linux are great examples for being blockchain compatible.

Will digitization create enough jobs to compensate for job losses due to automation and artificial intelligence? Doris Albiez, head of Germany at Dell EMC, thinks horror scenarios are misplaced.

At this year's Transformation World, the largest expert congress for digital software transformation in the German-speaking world, the high pressure for action in many companies to modernize their IT landscapes was at the forefront of the discussions.

AI promises more efficient and faster operations through a higher level of automation - also in customer service. This guest article shows how humans and machines will work together in the contact center in the future.

Allgeier ES board member Jörg Dietmann sees S/4 as a generational shift with major changes and opportunities for existing SAP customers. In an exclusive interview with E-3, he answers critical questions about the interaction between S/4 and Hadoop, as well as about machine learning and security in the Hana Cloud Platform.