SAP Solution: CX

SAP expects AI to lead to a huge transformation process and productivity gains, according to SAP Switzerland at the Sybit Expert Talk Switzerland 2024, which was held at the Zurich Airport.

SAP CEO Christian Klein wants to focus on ERP, the core strength of the ERP world market leader. This focus is honorable, but of little help to SAP's customers. The B2B world is more than just ERP.

SAP Customer Experience is described in full in German for the first time in this book. For the authors of the SAP consulting company Sybit, the focus was on practical relevance.

SAP announced that it has entered into an agreement to acquire Emarsys, a provider of omnichannel customer engagement platforms in the cloud.

The integration of SharePoint and other Microsoft tools into the SAP Sales Cloud promises added value - for customers and employees alike. Faster, simpler, and leaner processes benefit businesses and enhance the customer experience.

No monthly SAP news should be disregarded. The Short Facts are dedicated to smaller news items as well as seemingly more or less important statements from the community. This is the place for SAP-specific press releases that otherwise tend to be overlooked.

Many companies reach their end customers only through their sales partners. This has advantages - but can also entail many disadvantages if not all parties are always on the same page.

In board meetings, there is often more discussion about the reliability and quality of data, rather than drawing the right conclusions from it for management decisions. With Enterprise Performance Management, companies can effectively plan, budget and analyze across divisions.

With the acquisition of the XM platform Qualtrics last year, SAP has added a new cloud solution to its portfolio and has thus taken up the cause of experience management. What's behind it?

The car is becoming a networked device on wheels, delivering a wealth of new services in addition to driving performance. Ease of use and safety are a must to ensure a good customer experience.

According to a recent study by Adito, executives consider the continuous development of the CRM strategy to be a very important success factor.

While SAP is busy browsing the racks for new companies to acquire, the integration of the various solutions is falling by the wayside. However, integration is more important than ever if the ERP vendor wants to continue to be a strategic supplier of business software.