SAP Solution: ESM

Celonis plans to more closely integrate its Execution Management System (EMS) with ServiceNow's Enterprise Service Management (ESM) workflows.

A connector brings the Cherwell ESM platform and SAP SolMan together. With change management across the SAP and non-SAP world, the necessary transparency can be created.

Companies will face immense challenges over the next few years. On the one hand, they are approaching digitalisation projects that will decide on their market success in the medium term. On the other hand, the daily business processes must continue running steadily and be incrementally improved and adjusted.

IT service management is no longer a topic that only large corporations deal with. E-3 spoke with Peter Weisbach, Realtech's Managing Director for Germany, about the opportunities for ITSM in the midmarket and about the market for enterprise service management in the SAP community.