SAP-Solution: ITIL

Companies will face immense challenges over the next few years. On the one hand, they are approaching digitalisation projects that will decide on their market success in the medium term. On the other hand, the daily business processes must continue running steadily and be incrementally improved and adjusted.

IT service management is no longer a topic that only large corporations deal with. E-3 spoke with Peter Weisbach, Realtech's Managing Director for Germany, about the opportunities for ITSM in the midmarket and about the market for enterprise service management in the SAP community.

Which cloud solution is the right one? Before user companies outsource IT platforms and services, they must analyze their systems, processes and requirements in detail.

How can new functionalities be converted into tangible benefits? We will explore this question in three articles. First, we look at which architectures, profiles and mindsets are a necessary prerequisite.

At the end of 2013, standard maintenance for the previous version of SAP Solution Manager 7.1. expired. Those who do not switch will have to accept higher security risks and additional costs. But this is not the only reason why it is worth switching to the new release.