SAP-Solution: ITSM

SAP is no longer innovative. SAP is solid and predictable. SAP is working its way up the cloud computing ladder. SAP is looking for answers to the most important customer questions. With SAP, the existing customer can tackle the release upgrade to Hana and S/4 - and then?

A connector brings the Cherwell ESM platform and SAP SolMan together. With change management across the SAP and non-SAP world, the necessary transparency can be created.

Many existing SAP customers already deliver changes and enhancements continuously and automatically - but not for their SAP solutions. An end-to-end DevOps toolchain provides a remedy here.

Requirements management with SolMan 7.2 enables the control of change management for innovations requested by the business departments in the company and thus forms an important interface between the business department and IT.

Allgeier decided to complete its IT product portfolio by setting up an SAP business unit with Allgeier Enterprise Services (ES). The targeted growth could not be realized with classic methods. Therefore, innovative approaches to business development and process implementation had to be chosen right from the start.

IT service management is no longer a topic that only large corporations deal with. E-3 spoke with Peter Weisbach, Realtech's Managing Director for Germany, about the opportunities for ITSM in the midmarket and about the market for enterprise service management in the SAP community.