SAP Solution: Support

SAP CEO Christian Klein has done a great thing: the pre-programmed crash has been prevented. But where do we go from here? No one at SAP knows.

The umbrella organization of SAP partners presents itself with a rejuvenated external appearance, an expanded mission statement - but above all with a sharpened profile. With its current initiatives, IA4SP is putting a lot of effort into further building sustainable added value.

Someone has forgotten their password. Or a new hire needs an account. In general, SAP support teams concern themselves with tickets about access management, rights and accounts.

SAP applications store business-critical data and are therefore often the heart of a company’s system landscape. Two often neglected yet highly important topics in IT security are backup and recovery.

A security development from SAP and Genua is being introduced at Bundesdruckerei. The core of the solution is a secure connector to which both the SAP maintenance service and the customer establish encrypted connections.

About five years ago, we were told the story for the first time: The Indian support employee from SAP does not understand the problem, speaks poor English, communication fails, the support ticket remains open.

After Hana, Cloud and S/4, the next big topic at SAP is support in general.

From SAP's point of view, charging a license and maintenance fee for indirect use is a sensible precaution. For partners and existing customers, however, it is an obligation that threatens their very existence.

Regardless of the disasters and mistakes with Hana and S/4, SAP is determined to now build a Hana monoculture after years of R/3 pluralism - SAP is cleaning up its act. While SAP's cloud program becomes more and more chaotic: Amazon, Google, Microsoft or SAP itself?

For decades, I was a fervent advocate of the monopoly benefits of the SAP ERP standard and the conviction that there was no real competition in terms of functional breadth, integration of process flows and consistent reporting.

A study by Sopra Steria identifies the digital gene that makes digitally excellent companies more successful than traditionally operating organizations: data-driven agility.

If the data quality in your company is not right, it will have a negative impact on your entire operational structure. In this exclusive interview with E-3, Dr. Marco Wittigayer shows what companies need to consider in order to make master data initiatives successful.